Refund policy

We want you to love your purchase! If you need to make a return, we are here to help. Please review our policy guidelines below to ensure a smooth process.

Eligibility for Returns (Change of Mind)

You may return unopened items within 14 days of receiving your parcel. To be eligible for a return, the following conditions must be met:

Unopened & Unused: Products must be entirely unused, in their original condition, and in their original, unopened packaging (including boxes, seals, and wrappings).
Hygiene & Safety: Due to safety and health standards, we cannot accept returns on any items that have been opened, tested, swatched, or used.
Full-Parcel Returns Only: Returns must include the entire parcel (partial returns of individual items from a multi-item parcel are not accepted).
Final Sale: Products designated as Final Sale cannot be returned.

Damaged, Defective, or Missing Items

If your order arrives damaged or with missing items, please notify us immediately upon receipt:

Damaged Packaging: Send us clear photographs of the damaged packaging as received from the courier so we can investigate and resolve the issue. Without photographic evidence, we cannot issue a refund or replacement.
Missing Items: Send us a photograph of the items received inside the package upon delivery. Without photographic evidence, we cannot issue a refund or replacement.

Customer Responsibility & Return Shipping

Shipping Costs: Customers are responsible for all return shipping costs and tracking fees. These are non-refundable.
Transit Risk: Returned products remain your responsibility until they are safely delivered to us.
Proof of Postage: We strongly recommend using a tracked shipping service and retaining your proof of postage. We can only issue credits for products actually received at our address.
Order Identification: You must include your order number with your return. If we cannot identify your order, we will be unable to process your refund.
Incorrect Items Sent: Please ensure you are only returning eligible items. Any unauthorized or incorrectly sent products cannot be credited and will not be returned to you.

Refunds & Processing Time

Processing Window: We aim to inspect returned items and process your refund within 14 business days of arrival at our address (please note that processing times may take slightly longer during peak holiday or promotional periods).
Refund Method: Refunds are issued exclusively to the original payment method used at checkout. We cannot process refunds to alternative cards or accounts.
Notification: You will receive an email confirmation as soon as your return has been processed and your refund has been issued. (Note: Original shipping fees are non-refundable).